Now if you have been running your appliance repair business for any significant amount of time you have probably spent hours in the office buried in paperwork, chasing down payments and worst of all dealing with a client who is yelling on the phone about one of your technicians being a no-show. This is certainly something you did not think you were signing up for when you started your little enterprise. However, it is part of having a field service business and it is something you have to come to terms with or find a work-around for. Enter appliance repair software – a solution that will leave you free to get back to what you love about your work (fiddling with things) while your very own techy assistant runs things for you in the background. Let’s get you acquainted with this software, shall we?
8 Ways Repair Software Can Help Your Appliance Repair Enterprise Run Better
Effortless Scheduling and Dispatching
Let’s be real for a second… scheduling & dispatching can often feel like juggling flaming cats. The good news is – with repair software, you can do it in just a few clicks! The easy-to-use calendar lets you quickly and easily manage all of your appointments. Just use the calendar to assign the job to the right tech based on their schedule & skills. Not only does this save you time but it also ensures that all your appointments go smoothly, making for happier customers and a more productive team!
Real-Time Updates at Your Fingertips
What if we told you that you could see your tech’s work efficiency in real time? Field service software is a powerful tool that helps you keep track of your jobs & technician locations, making it easy to know if they are driving to a job or in actuality with the customer. Direct dispatching and real-time updates will help your team get to job sites faster and help them when they need a manager to give them some support and assist in rescheduling if any unexpected changes occur. The communication, trust, and loyalty with your employees and customers will benefit immensely from this nifty little software!
Streamlined Invoicing and Payments
Numbers, numbers, numbers… who has time for that? Not you! The good news is that repair software makes it quick and easy to create invoices and collect payments. Once a tech completes an appointment, you can quickly generate and fire off an invoice to your client that will magically show up in their inbox & let them pay online with just a click. More time spent on actual work, and less time spent billing = A job well done!
Customer Relationship Management (CRM)
Your clients are the lifeblood of your budding enterprise. That’s why keeping the relationship strong is so important. With the integrated CRM for your appliance repair business, you have every client’s details and history at your fingertips. This includes all previous work and their preferred service schedule. So know when a client is about to need service and follow up on past service appointments. Your clients will show their appreciation for the personal attention by keeping you on the job — and by referring your services to their friends and family to grow your workforce at hardly any cost!
Effective Marketing Automation
But the good times don’t stop there. Marketing decisions are even easier with a service management software marketing automation platform. Choose your area of business, your client type, or your work schedule, and send off personalized promotions to your clients’ mailboxes. And with every new name, add it instantly to your CRM. It’s that easy — and it’s a great way to personalize client outreach and get back the clients you would otherwise have lost when they see what they’re missing!
Comprehensive Reporting and Analytics
Turn your attention to reporting, and you may notice something. The more you know about your business the better decisions you’ll be able to make. Thank goodness appliance repair reports show it all. From revenue to technician scheduling, new clients to old. Our easily accessible data recordings show all, helping you find the most productive use of your time. This gives you all the information you need to finalize decisions for growth and success!
Mobile Accessibility
Because who has time to be tied to a machine (an office phone or desktop computer)? With this software mobile app, you can manage your appliance repair service business when it isn’t managing itself. See schedules, past work, and client information from the road or from lunch. Keep yourself in the loop and in the game with information at your fingertips at all times.
Cloud-Based Convenience
Your information, schedules, client information – everything is saved remotely on the cloud. This way it will never be lost. And better, with cloud-based technology, your information can be accessed anywhere — and will have appliance repair software constant protection from use, maintenance, and loss!
The Most Efficient Appliance Repair Business in The Game
With just a few clicks you could be playing chess while your peers are playing checkers with field service software!
